KEYW Corporation

  • Principal ITSM/ITIL Subject Matter Expert

    Job Locations 2 months ago(11/26/2018 1:37 PM)
    # of Openings
    Posted Date
    Information Systems/Networks Security
    Job Locations
  • Overview

    KeyW Corporation is currently seeking a Principal ITSM/ITIL Subject Matter Expert with a current Top Secret clearance located in Washington, D.C.


    The Principal ITSM/ITIL Subject Matter Expert will be responsible for:

    • Development of processes and supporting procedures to plan, design, deliver, operate and control IT services stressing continual improvement
    • Development of the FBI IT Service Management strategy
    • Discovery, documentation, development, and refinement of current and future business processes
    • Collaborate across branches to deliver a common service management approach
    • Facilitate working group offsite meetings on specific core IT service area
    • Guide lines of mission/business within the segment during the transformation project
    • Performance of IT services management analysis
    • Performance of segment architecture development
    • Performance of gap analysis and target recommendations
    • Development of a segment transition and sequencing plans
    • Development of documents to support the ITSM and segment architecture and maintaining said documents on the EAO and SSTO team sites
    • Transcription of meeting notes and maintaining said documents on the EAO team site

    Preferred for ITSM/ITIL: Subject Matter Expert with ITIL Expert or Master certification


    Serves as the principal subject matter expert on Information Technology Infrastructure Library (ITIL) focused Information Technology Services Management (ITSM) for the OCIO. Assists the OCIO Support Services Transformation Office (SSTO) to help guide the FBI towards a service delivery model by performing ITSM Services engagements, as directed by SSTO management, including workshops, assessments, service Improvement programs and other consulting services.

    Delivers high quality consulting services in both large scale project environments and smaller staffed engagements. Engages IT and mission/business executives in discussions related to availability, agility, business value, costs, security management, disaster recovery, and the value of services and process in an enterprise environment. Provides significant knowledge transfer and sharing best practices with team members to help enhance the quality and efficiency of customer service and process management. Proactively establishes effective working relationships with divisions throughout the FBI by working through appropriate channels. Works to establish strong relationships with OCIO and other internal IT resources as appropriate. Works with the SSTO Unit Chief to identify and pursue opportunities to transform existing IT-focused technology functions into IT services.

    Applies advanced operations analysis skills and experience in principals of ITIL/MOF, Project Management, Six Sigma, ISO20000, BS15000, and CMM to define appropriate customer solutions. Provides expert relevant guidance relying on both ITIL v3 experience and expert ITSM/ITIL certification and applies excellent organization, communication, project management, problem solving skills along with proven business acumen to help drive organizational transform.



    Minimum requirements include:

    Top Secret clearance

    10 years of overall experience

    Eight years’ experience with the design, execution, and oversight of large- scale information technology (IT) projects. This includes over three years of direct experience in the design and development of integrated enterprise- wide Commercial- Off- the- Shelf (COTS) and Government- Off- the- Shelf (GOTS) software and hardware solutions in the private or public sector.

    Functional Responsibility: Leads the design of complete enterprise-wide IT solutions which incorporate technical infrastructure, hardware, and software. Identifies necessary interfaces between enterprise solution applications and legacy IT environment. Supports all program/project planning and milestone development. Supports business case analysis and identification of alternative solutions and resulting business impacts.

    Minimum Education: Master’s degree or higher in Information Systems, Computer Science, Engineering, Business, or related field.

    About the Organization

    KeyW is a pure-play national security solutions provider for the Intelligence, Cyber and Counterterrorism Communities' toughest challenges. We support the collection, processing, analysis and dissemination of information across the full spectrum of their missions. We employ and challenge more than 2,000 of the most talented professionals in the industry with solving such complex problems as preventing cyber threats, transforming data into intelligence and combating global terrorism.


    KeyW, together with its direct and indirect subsidiaries, encourages and actively supports a policy of Equal Employment Opportunity and commits to provide equal opportunity to each individual, regardless of race, color, religion, gender, sexual orientation, age, national origin or ancestry, marital status, veteran status, disability or any other classifications protected by Federal, State or local law. In fact, we foster an environment that promotes diversity, balance and fun—because we believe in the importance of having a workplace as unique as the challenges we solve.



    Top Secret

    KeyW EEO Statement

    This position requires that the candidate possess a Top Secret security clearance
    KeyW is an EEO employer. We are committed to providing fair and equal employment consideration, regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.
    How to Apply?
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