Provide support for implementation, troubleshooting and maintenance of IT systems
Manage the daily activities of configuration and operation of IT systems
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Provide assistance to users in accessing and using IT systems
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and performed system capacity analysis and planning
Provide support for the dispatch system and hardware problems and remained involved in the resolution process
Provide in-depth experience in troubleshooting IT systems
Configure and manage UNIX and Windows (or other applicable) operating systems and installed/loaded operating system software, troubleshot, maintained integrity of and configured network components, along with implementing operating system enhancements to improve reliability and performance
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
How to Apply?
Please click apply on the right.
Recruiting Point of Contact: Maria Chorabik firstname.lastname@example.org or 443-733-1657
KeyW is a pure-play national security solutions provider for the Intelligence, Cyber and Counterterrorism Communities' toughest challenges. We support the collection, processing, analysis and dissemination of information across the full spectrum of their missions. We employ and challenge more than 2,000 of the most talented professionals in the industry with solving such complex problems as preventing cyber threats, transforming data into intelligence and combating global terrorism.
Positions require a Top Secret security clearance, based on current background investigation (SBI), as well as the favorable completion of polygraph. Clearance and polygraph processing will be completed by the U.S. Government.