• Provide assistance to users in accessing and using IT systems.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diag-nosis and resolution of problems.
• Provide support for the escalation and communication of status to agency management and internal customers.
Degree: B.S in a technical field
Clearance Requirement: This position requires a Top Secret/SCI security clearance, based on current background investigation (SBI), as well as the favorable completion of polygraph. Clearance and polygraph processing will be completed by the U.S. Government.
KeyW is an EEO employer. We are committed to providing fair and equal employment consideration, regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.
How to Apply?
Please click apply on the right.
Recruiting Point of Contact: Maria Chorabik email@example.com or 443-733-1657